Individual written assignmnet 4 Assignment Example | Topics and Well Written Essays - 1500 words

Individual written assignmnet 4 - Assignment Example This prompted me to attend the game early to cofirm whether an arrangement could be done to enable me attend the match. Exactly what did you and the employee(s) say and do? I visited the Old Trafford ticket office near the stadium. They requested me to provide them with the serial number of my ticket or wait for someone for the real tickets to pass-by. They obtained a copy of my license and cross-checked my payment status over the internet. After confirming that all the information I provided was accurate, they let me enter the stadium and provided me with the fan-shirts and bands with a guarantee that non one is going to bother me over tickets issue. Describe and analyse the physical location, surroundings, decor, and general atmosphere of the outlet where the encounter took place: The employees were generally friendly, with constant assurance that the service that I was requesting will be granted so long as the information that I provided is accurate and genuine. The office is loca ted inside the stadium, with the interior appearance designed to represent football mood. What could you and/or the employee(s) have done to increase the level of satisfaction? What improvements need to be made to this Service Encounter? The process should have been made more quickly and directly checking my details online, instead of first checking my licence. How likely is it that you will return to this Service Provider? Extremely Unlikely... ...Extremely Likely 1? 2? 3? 4? Identify and closely apply three (3) marketing models, theories, or concepts (or ‘parts of’ models, theories or concepts) that we have studied which are appropriate to this Service Encounter: Application of marketing theory; the staff at the booking office engages weighty and collaborative decision-making process in finding the solution for the absence of the entry tickets for a pre-paid customer. The Maslow’s Hierarchy of needs is also applicable because the staff ensured that I got the se rvices I required instead of making me go back and pick my ticket. How would you rate your level of satisfaction with this encounter? Select a number corresponding to your feelings for each section Terrible... ...Delighted 1 2 3 4 5 Surroundings X Decor X Interaction with Staff X Staff Knowledge X Overall X Service Encounter 2 Name of Service Provider (company, organisation institution): Crunchy British Grill Type of Service (Profit, not-for-profit, public service, routine, rare): Restaurant Date, time, length, and precise location of Service Encounter: October 10, 2005 at 7.00 PM Exactly what did you and the employee(s) say and do? Some friends and I decided to visit the restaurant for dinner since we were celebrating my cousin’s birthday. Crunchy British Grill was our favourite restaurant due to the famous dishes offered at a fair price. Its location is also favourable since our neighbourhood is close to Manchester where the restaurant is located. Situating the party in the restaurant enabled us to gauge the environment around the hotel with that of the Shaw green neighbourhood that lived since our childhood. Describe and analyse the physical location, surroundings, decor, and general atmosphere of the outlet where the encounter took place: We arrived at the restaurant at 6.00PM on October 10, 2005 and had to wait for two hours before being

Equality for Animals Essay Example | Topics and Well Written Essays - 2750 words

Equality for Animals - Essay Example In case of animals the mental or psychological aspect do not play much role. This differentiation has not been made because the animal equality is based mainly on physical torment aspect. He author mentions the point â€Å"not have interests because it cannot suffer† but here it is not clear as to what kind of interest he is talking of. The explanation provided in this context is ambiguous because talking of experiments on mice, it is essential in human interests. The author has not talked of conflict of interests or what decision should be taken when there is such a conflict. What interest can a mouse have in reducing human suffering? Similarly a man will have no interest in considering mouse’s suffering. This aspect has not been taken into consideration. 2E. The principle theme of this article is based on the concept of giving equal consideration to animals. The basic argument that Singer has mentioned in support of equal consideration of animals is the â€Å"princip le of equal consideration of interests† (Singer, 1979). This principle indicates that every living being deserves equal treatment irrespective of their kind, size or power. There are several sub-arguments in this article. The first one is that although some animals like those animals with thick skins have the capacity to feel lesser degree of physical pain than human. However, Singer argues that this cannot be the ground of giving unequal consideration to animals. Secondly, animals are used for scientific experiments because they lack the fear of anticipation and also because they are not considered in the same category as humans. Singer argues that since human infants and retarded humans cannot be used for experiments, so animals should also be prohibited from experimenting. Thirdly, Singer argues that people should refrain from eating flesh of animals as this not a necessity. By killing animals for food they right of living is violated to serve the minor interests of humans. Fourthly, animals lack reasoning and so they are less self-conscious than humans. However, Singer argues that degree of self-consciousness cannot undermine the importance of giving equal consideration of interests. The main conclusion of this article is that in spite of all the differences between animals and humans, there should be equal consideration of interests. The main reason for this conclusion is that animals have the capacity to feel pain and suffering and so they should be considered equal to human beings in spite of their low intellectual level. Another reason is that humans have no right to use animals for the purpose of pleasure. 3F. Main concepts: Animals Equal treatment Main Conceptual Question: Should animals be given equal treatment as humans? Animals Equal treatment - have less intellectual power - have capacity to feel pain - do not have the fear of anticipation - are consumed by humans as food - are kept in unfavourable conditions to be converted into food - are used for scientific experiments - eat each other - Darwinian theory gives humans right to kill animals for food - can use tools and communicate like humans - equal consideration of interests - suffering of all beings must be given equal consideration - humans infants and retarded humans are not considered to be of same category like animals - use of animals as food is not a necessity but is more a luxury - people should choose vegetarian way of life in order to maintain the